1. Introduction

DeviceCare+ Protection is an optional protection plan that provides additional coverage against accidental physical damage beyond our standard 24-month warranty.

DeviceCare+ is designed to give customers added peace of mind by covering incidents that are not included under standard warranty terms.

2. Eligibility

DeviceCare+ is only available for devices purchased directly from Mobile Federation and must be added at the time of purchase (or within any specified promotional window, if applicable). The Cover is linked to the original device and is non-transferable.

3. Cover Period

DeviceCare+ begins from the date the device is delivered and continues for a period of 24 months, unless otherwise specified at the time of purchase.Cover will automatically expire at the end of this period.

4. What is Covered

Subject to the terms of this Policy, DeviceCare+ covers accidental physical damage that affects the functionality of the device, including:

• Accidental drops and impact damage
• Cracked or shattered screens
• Liquid damage from unintentional spills or exposure

In the event of an approved claim, Mobile Federation will, at its sole discretion:

• Repair the device; or
• Replace the device with an equivalent refurbished device of similar specification; or
• Provide store credit equivalent to the assessed value of the device

5. What is Not Covered

DeviceCare+ does not cover:

• Loss or theft of the device
• Cosmetic damage that does not impact functionality (e.g. scratches, dents)
• Intentional damage, misuse, neglect, or reckless handling
• Damage caused by unauthorised repairs, tampering, or modifications
• Software-related issues, including viruses or performance degradation
• Normal wear and tear, including battery degradation over time
• Damage resulting from failure to take reasonable care of the device

6. Claim Limits

DeviceCare+ allows for:

• A maximum of two (2) approved claims within any 24-month period
• Coverage up to the original purchase price of the device over the lifetime of the Cover

Once these limits are reached, no further claims will be accepted.

7. Service Fees

Each approved claim is subject to a mandatory service fee based on the original value of the device. The service fee must be paid in full before any repair or replacement is initiated. Failure to make payment will result in the claim not being progressed. Mobile Federation reserves the right to refuse or cancel the claim if the service fee is not paid within the required timeframe.

8. Claims Process

To make a claim under DeviceCare+, customers must:

• Contact Mobile Federation customer support
• Provide proof of purchase and details of the incident
• Follow instructions for returning the device for assessment

Customers may be responsible for shipping costs associated with the claim unless otherwise stated. All devices will be inspected upon receipt. Claims are subject to approval based on compliance with this Policy.

9. Repairs and Replacements

• Repairs will be carried out using quality parts, which may be new or refurbished
• Replacement devices may be refurbished and not brand new
• Any replacement device will be covered for the remaining duration of the original Cover only

10. Claim Assessment and Approval

All claims are assessed by Mobile Federation.
We reserve the right to decline a claim where:

• The damage is not consistent with the reported incident
• The claim falls outside the scope of cover
• There is evidence of fraud, misuse, or breach of this Policy

11. Cancellation and Refunds

DeviceCare+ may be cancelled within 14 days of purchase, provided no claim has been made, for a full refund.
After 14 days, or once a claim has been made, DeviceCare+ is non-refundable.

12. Limitation of Liability

To the maximum extent permitted by law, Mobile Federation’s liability under DeviceCare+ is limited to:

• Repairing the device;
• Replacing the device; or
• Providing store credit, as determined at our discretion.

Mobile Federation is not responsible for:

• Loss of data stored on the device
• Any indirect, incidental, or consequential loss

13. Consumer Rights

This Policy operates in addition to your rights under the Australian Consumer Law (ACL).
Nothing in this Policy excludes, restricts, or modifies any rights you may have under applicable law.

14. General

Mobile Federation reserves the right to:

• Amend this Policy at any time
• Refuse service where misuse or abuse is suspected

The version of the Policy in effect at the time of purchase will apply to your Cover.