Privacy policy

This Privacy Policy explains how Mobile Federation collects, uses, stores, and discloses your personal information when you visit mobilefederation.com.au or place an order with us. The site is operated by Shing Communication Pty Ltd (ABN 35 149 815 994), and we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Personal information we collect

We collect personal information directly from you when you interact with our site:

• Account and order information — your name, email address, phone number, delivery address, and billing details when you create an account or place an order
• Payment information — payment card details are entered directly into our payment processor's secure form. We do not see or store your full card details
• Communication records — emails and messages you send us, and our responses
• Browsing information — pages you visit, products you view, the device and browser you use, your IP address, and similar technical data collected via cookies and analytics tools (see "Cookies and tracking" below)

How we use your information

We use your personal information to:

• Process and deliver your orders
• Communicate with you about your orders, returns, and warranty claims
• Provide customer support
• Send you marketing communications about our products and offers (where you have agreed to receive them)
• Improve our website, products, and services
• Detect and prevent fraud
• Comply with our legal obligations

Who we share your information with

We share your personal information only where necessary to operate our business:

• Shopify — our e-commerce platform, which hosts the site and stores order and customer data
• Payment processors — Shopify Payments, PayPal, and similar services that securely process your payment
• Shipping carriers — primarily Australia Post, to deliver your order
• Email and marketing services — to send you transactional and marketing emails where you have subscribed
• Analytics providers — including Google Analytics, to understand how the site is used
• Professional advisers — such as accountants and lawyers, where required
• Government and regulatory authorities — where we are required by law to disclose information

We do not sell your personal information to third parties for their own marketing purposes.

Cross-border data transfers

Some of the third-party services we use store and process data outside Australia, including Shopify (Canada and the United States) and Google (United States and other locations). By providing your information to us, you consent to it being transferred and stored in these locations. We take reasonable steps to ensure any overseas recipients handle your information in accordance with the Australian Privacy Principles.

Storage and security

We store your personal information securely using the protections built into our e-commerce platform and our internal systems. We use access controls, encryption in transit, and only authorised personnel can access customer information. While we take care to protect your data, no online system can be guaranteed 100% secure.

Cookies and tracking

Our site uses cookies and similar technologies to remember your cart contents, keep you logged in, measure site performance, and personalise content. You can control cookies through your browser settings. Disabling cookies may affect some features of the site.

Direct marketing and opting out

If you've signed up to our newsletter or agreed to receive marketing communications, you can opt out at any time by clicking the "unsubscribe" link in any marketing email we send, or by contacting us at support@mobilefederation.com.au. Opting out of marketing emails does not affect our ability to send you transactional messages about your orders.

How long we keep your information

We keep your personal information for as long as necessary to provide our services, comply with our legal obligations (including taxation and consumer law records), resolve disputes, and enforce our agreements. Account and order records are typically retained for at least 7 years to comply with Australian taxation requirements.

Your rights

Under the Australian Privacy Principles you have the right to:

• Access the personal information we hold about you
• Correct inaccurate or out-of-date information we hold
• Request deletion of your personal information, subject to our legal obligations to retain certain records
• Make a complaint if you believe we have mishandled your personal information

To exercise any of these rights, contact us at support@mobilefederation.com.au. We will respond within a reasonable time, generally within 30 days.

If you are not satisfied with our response to a privacy complaint, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

Children's privacy

Our site is intended for adult users. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us with personal information, please contact us so we can delete it.

Data breaches

If we become aware of a data breach that is likely to result in serious harm, we will notify the affected individuals and the Office of the Australian Information Commissioner as required under the Notifiable Data Breaches scheme.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The current version will always be available on this page.

Contact us

For any questions, requests, or complaints about this Privacy Policy or how we handle your personal information, contact us at support@mobilefederation.com.au.